Refund policy
Return & Refund Policy
Last updated: August 2026
We want you to love every Cuddleby purchase. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached.
To start a return, contact us at hello.cuddleby@outlook.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.
Non-Returnable Items For hygiene and safety reasons, the following cannot be returned:
- Opened or used items
- Sale or clearance items
- Gift cards
Refunds Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges We replace items that are defective or damaged. If you need an exchange, email us at hello.cuddleby@outlook.com.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.
Damaged or Wrong Items If your order arrived damaged or you received the wrong item, contact us within 7 days of delivery and we'll make it right at no cost to you.
Contact Us Cuddleby | hello.cuddleby@outlook.com | cuddleby.shop